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    On the Cover: CUSOTMER FACING 

    Transmission Digest discusses ETE REMAN's innovations in deploying technology and attitude to create a more efficient and easier customer experience.

  • Wayne Colona
    Not often do we get the opportunity to work with a tech that is having issues with a transmission in a hybrid vehicle. Not too long ago, Gerald Campbell had the chance to do just that with Carlos Costa from Transmission Technology. He had a 2012 Kia Optima 2.4L Hybrid using an A6MF2H transmission. There is no torque converter in this transmission.
  • Click Here  to locate a parts or unit supplier. Contains 39 categories of Powertrain Industry goods and services and the companies that provide them.
  • AirSept Announces 30th Anniversary
    Wednesday, November 13, 2019 3:32 PM
    Service solutions company AirSept has announced its 30th anniversary celebration at the 2019 AAPEX show. AirSept is a Ter 1 and 2 supplier to more than 18 OEMs and has received more than 25 patents for its repair solutions. The company distributes globally for the cooling, HVAC, power steering, transmission and turbocharger automotive systems.
  • ETE REMAN: Customer Facing
    Wednesday, November 13, 2019 5:41 PM
    “Quality is the ante to play in this industry, so just providing quality products doesn’t differentiate us,” said Jim Young, Director of Systems at ETE REMAN. “Where we stand out is the customer relationship. In reality, that’s how ETE became what it is. But, as we’ve grown, we’ve had to staff more people to take care of more customers. The result of that was customers calling in might talk to different people each time. In our early years, there was a very personal feel to the customer relationship, one that has been difficult to maintain as the number of customers and number of people here expanded. We are getting back to our roots – business between real people with real care and concern for one another, all done on a handshake.”
  • Straight Line Transmissions Inc.
    Wednesday, November 13, 2019 5:00 PM
    Inside the Straight Line Transmissions Inc. shop in Greenbrier, Arkansas, you will find four bays and five lifts, and Caleb Emberson is about to add a sixth. It’s impressive growth from the one-man transmission operation that Caleb bootstrapped six and a half years ago.
    Thursday, October 10, 2019 12:27 PM
    American Transmissions LLC is a small-town operation. Well, if you can call Springfield, Mo., a small town. To someone from Chicago or NYC, the town probably feels like a real one-horse operation. But to someone from a truly rural location, Springfield might be close to Chicago in their mind.
    Thursday, October 10, 2019 12:20 PM
    Before Transmission Digest arrived for a visit with the people at Freudenberg-NOK’s plant in Milan, Ohio, the commercial and marketing teams took time to go back through the history of articles appearing in the magazine. Marketing Manager Andrew Ciszczon had a copy with a few passages circled. “I thought it was really interesting to read through this 1982 story about our company in Transmission Digest,” he said. “We used words like ‘quality’ and ‘service’ and all the kinds of things that are still descriptive. None of that has changed here. Maybe how we deliver those objectives has changed as the quality that we oversee has become more sophisticated.
  • 4T45E Pump Failure
    Wednesday, November 13, 2019 4:01 PM
    Most of us are all too familiar with the effects pumps can have on a transmission when they fail. No move, delayed engagements, clutches and/or bands incinerated and more. It is interesting to note the type of pump a transmission is using, and the advantages and dis-advantages associated with that style of pump. Take for example a gear and crescent style pump. This is otherwise known as an internal gear, positive displacement pump. It has been the primary fluid mover for years in automatic transmissions having three basic stages, it fills (sucks), transfers and delivers.
  • Wiggle the Wires
    Wednesday, November 13, 2019 1:46 PM
    Acouple of months ago we had a customer come into our location with a 2006 Kia Spectra equipped with the 2.0L engine and an A4CF2 transmission. The customer’s concern was that the vehicle would not shift at times. I started the evaluation by checking all the fluids, doing a visual inspection, and conducting a battery and charging system test with the Midtronics analyzer, and everything checked out good. I then moved on to connecting the scan tool to the vehicle and checking all modules for DTCs; the only one that came back was a P0748 (linear solenoid) electrical problem. There was no freeze frame data stored; it probably wouldn’t have helped me with this issue, but I wanted to see if it would at least show the speed or temperature at which the code set. From the customer’s description it sounded like an intermittent issue.
  • Critical Wear Areas & Vacuum Test Locations
    Wednesday, November 13, 2019 1:36 PM
    Critical Wear Areas & Vacuum Test Locations
  • Exploring Some of the Mystery in the MP3023 Transfer Case
    Wednesday, November 13, 2019 1:30 PM
    Introduced in 2011 in the Jeep Grand Cherokee WK2 series and Dodge Durango vehicles and continuing into 2019, there are a lot of these units on the roads. Magna Powertrain designed and produced the 3023 and 3010 transfer cases. The 3010 series is a single speed active transfer case (no low range) called Quadra-Trac Active on Demand, which is standard on the SRT8 models. The 3023 is a two-speed active transfer case electronically controlled by computer that requires no intervention on the driver’s part.
  • The Rules of Selling in the Automotive Trades – Part 4
    Wednesday, November 13, 2019 1:59 PM
    A major rule in selling is to decide what you want to be and stick to it. As in most other things you have a choice, but you really need to choose wisely because this choice may be the one that shapes your entire future in the auto repair business.
  • Remodel, Renovate, Redesign
    Wednesday, November 13, 2019 1:54 PM
    Anyone who’s ever taken on a large home remodel knows the time, stress, money, unforeseen challenges and people management that comes with the new look. The amount of time spent planning, strategizing and anticipating simply cannot account for the mold that it turns out was under the floor or the delayed shipping on that tile you picked out, or the endless humidity that prevents the wallpaper from sticking.
  • The Rules of Selling in the  Automotive Trades – Part 3
    Thursday, October 10, 2019 2:01 PM
    Handling the price objection. It’s very important that we learn how to handle price objections because pretty much every objection we get to closing the sale stems from price. If you want to prove it just offer to fix everyone’s car for free and watch all of their objections evaporate. So, it isn’t ever that they don’t want the car fixed. They wouldn’t have brought it in at all if that were the case. They just don’t want to pay any more for it than they have to so they will try everything they can think of to get a better price.
  • The Aggressive Sale Doesn’t Sell
    Thursday, October 10, 2019 12:43 PM
    Cold calling, and the younger, less effectual brother to it – cold emailing, are undoubtedly a part of selling and building a customer portfolio. They can’t all stop. But what needs to, and needs to maybe twelve emails ago, are the many, many, many phone calls (and subsequent voicemails) and the dozens of “follow-up” emails sent every 24 hours to merely gauge interest in Product X.
Beyond the missions of providing education and reference materials, Transmission Digest serves as a prime resource used as shops find the parts, supplies and services necessary for successful and profitable operation. Nine of the 12 issues published each year are focused on the products, services and suppliers relating to a specific profit center within the retail shop.

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