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  • Bob Mace

    Read the on-line digital edition - Click Here

    On the Cover: Ready For Customers?

    Attention to the customer areas of the building, both inside and out, can have significant impact on visibility, perception of professionalism and, in the end, profitability. 

    Page 14

  • There's more tech, more articles, more information coming from Transmission Digest in digital formats! Much of the new information is FREE - all you need to do is Sign Up For More!

  • DENSO-NRI Venture to Fight Cyber Attacks
    Saturday, December 1, 2018 12:00 AM
    DENSO Corp. has agreed to establish a joint venture with NRI Secure Technologies, Ltd. to detect and diagnose the security risks of in-vehicle electronic products.
  • Ready for Customers?
    Saturday, December 1, 2018 12:00 AM
    This is a planning time of year; a time when the “lessons learned” from the past can be woven with desire and fresh ideas for enhancing success and increasing business in 2019. At the retail shop level, our business has been greatly changed over the past decade.
  • Blaine (Minn.) Auto Care & Transmission
    Saturday, December 1, 2018 12:00 AM
    Kirby Lesto is describing the issue of not enough techs for numerous vehicles waiting to be repaired. He is speaking in an easygoing manner, sizing up the issue: It’s not a crisis; it’s a decision to be made.
  • All Drive Transmission, Des Moines, Iowa
    Thursday, November 1, 2018 12:00 AM
    All Drive Transmission, Des Moines, Iowa
    Share What You Know: People Will Listen
    Randall & Vicky Garrett, with small staff, thrive by adapting, learning 

  • Randy's: A Growing Presence
    Thursday, November 1, 2018 12:00 AM
    “Over time, Randy [Lyman] built our company to have many different brands,” says RANDYS Worldwide Automotive Marketing Director Neal Hollingsworth. The company, formerly known as Randy’s Ring & Pinion (Transmission Digest December ’09) is headquartered in Everett, Wash., and employs a total of over 200 people in seven different states including distribution centers.
  • R&R Tech: The Jeep Patriot with a really bad rolling surge
    Saturday, December 1, 2018 12:00 AM
    Sometimes despite your best efforts you can still manage to shoot yourself in the foot. The following account is a prime example: While this happened on one specific vehicle, it could happen on any number of vehicles where the cause is the same, but could have different end results.
    One of our shop locations had a 2011 Jeep Patriot that came in on the back of a tow truck. The customer stated that it started making noise and then quit moving. This one was an easy checkout; the vehicle didn’t move in any direction, had metallic-looking fluid, a horrendous bearing noise, and had a P0777 (secondary pressure control solenoid stuck on) code stored. Even though this one was pretty much a slam dunk in the way of diagnosis, we still needed to go through our complete evaluation procedure.
  • Saturday, December 1, 2018 12:00 AM
    One very significant change that took place in our industry occurred when manufacturers chose to place the TCM inside the transmission. By minimizing the amount of wires going to the transmission, it saved them a considerable amount of money. However, for us in the repair and rebuild industry, this can be frustrating from both a diagnostic and cost standpoint, especially when the solenoids are integral to the TCM. And/or when programming is essential to complete the repair correctly and efficiently.
  • Tech to Tech: Intermittent No Start Camry Woes
    Saturday, December 1, 2018 12:00 AM
    I just couldn’t resist. It was just the detective in me.
    “Yes, I will take a look at it,” I said to a new customer when she said her car would stall but only occasionally.
  • Technically Speaking: When it is Broken
    Saturday, December 1, 2018 12:00 AM
    Planetary gear sets and their operation are unappealing for many. Know what is turning and what is holding for each gear can challenge one’s thinking. Particularly so when there are 10 speeds and 3 planetary gear sets involved. I actually enjoy pushing my mind to visualize powerflow and indeed, it can be challenging at times. But it sure does go a long way when trying to isolate a noise problem. It also helps when you have missing gears or no movement. This too helps to know where to look. A perfect example of this is in the Technically Speaking column back in December 2017.
  • Insurance: How Much is too Much?
    Saturday, December 1, 2018 12:00 AM
    There are all kinds of insurances to be had depending upon what we want or need to protect. Some of it we are told we must have because it’s the law and some we want to because we sleep better at night with the feeling that we are covered if anything should happen. Unemployment insurance and worker’s comp are examples of insurance that’s mandatory in most of the United States and for most jobs, but not all, and the lines that are drawn are not always easy to see or understand. Sometimes they depend on the number of employees and even, to an extent, the types of work being performed. That’s why it’s important to consult with an insurance expert in your own state.
  • Reman U: We All Work in Customer Service
    Saturday, December 1, 2018 12:00 AM
    While job searching a few years ago, I kept saying, “I don’t want to work in customer service.” I was several years into taking sales and customer service calls involving lots and lots and lots of angry customers. I was worn down from dealing with unreasonable requests:
    “No, I cannot overnight a 280-pound item.”
    “No, I cannot promise that you will have this by 10 a.m. tomorrow.”
  • Saturday, December 1, 2018 12:00 AM
    As business owners, our best teachers will always be our employees and our customers. They understand many components of our businesses, and in most cases, they really do care about our success. Learning from our employees is relatively simple. All that we need to do is pay attention to their passing comments, and engage them during our employee meetings and reviews. What I would like to do with this article is provide you with a step-by-step guide that will help you do what every successful business owner does; learn from your customers.
  • It's Your Business - Managing Money: Bills and Taxes
    Thursday, November 1, 2018 12:00 AM
    Terry Greenhut gives suggestions for managing money. One important rule: avoid a tax audit.
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Beyond the missions of providing education and reference materials, Transmission Digest serves as a prime resource used as shops find the parts, supplies and services necessary for successful and profitable operation. Nine of the 12 issues published each year are focused on the products, services and suppliers relating to a specific profit center within the retail shop.

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