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  • Ideas Don’t Work Unless You Do
    Tuesday, May 1, 2018 3:55 PM
    When I first interviewed in the building where I now work, I could not help but notice the inspirational quotes that stood out on the walls, in the halls, and in every meeting room – including the room where I sat, résumé in hand.
  • Today You Have to be the Entire Package!
    Tuesday, May 1, 2018 3:35 PM
    Customers need care at each step in the process
    20th in a series
    Is it enough to do an excellent job of repairing a customer’s car? Maybe it once was but not anymore. Today’s customer expects more, much more. The entire experience of doing business must be spot-on if you expect to get outstanding reviews and a lot of referrals.
  • Building Projects (and Relationships) in the Dark
    Friday, December 1, 2017 12:01 AM
    Reman U is a place for stories. This post is no exception, but I’m going to go slightly off-script and start by telling you the moral to this story: Most businesses hurt their relationships with customers because they don’t apply the same project management skills that they use in the shop when working with them.
    Now the story…
  • Keep work fun, challenging: Hire team players
    Friday, March 10, 2017 9:20 AM
    Groundhog Day
    Remember the movie Groundhog Day where everyday was the same? You know, we work long hours and spend a lot of our time in the shop. After a while it can seem like we are living the movie. Working in a transmission shop can get boring when you do it day after day, year after year. So, what can we do to break up the monotony?
  • Reman U: How to Keep the Exception from Becoming the Rule
    Wednesday, January 18, 2017 3:35 PM
    I went to dinner with the Reman Wingman following several hours spent in our booth on a recent trade-show floor. A bit tired and jet lagged, we were anxious to eat.
  • What Successful Managers Have In Common
    Wednesday, January 18, 2017 10:14 AM
    Managers who succeed in growing profitable, enduring businesses tend to display similar traits. They have the ability to see all sides of their problems both professionally and personally and are constantly working toward finding and executing solutions.
  • It's Your Business: Qualities of a Successful Manager
    Wednesday, December 28, 2016 10:40 AM
    Third in a series on shop management focuses on self-discipline, the key quality necessary for a successful manager.

    Successful owners or managers of automotive businesses wear many hats. They have to constantly think about how each move they make impacts the profitability of the business. How they deal with employees, suppliers, and customers, ...

  • Reman U: Trusting your customers part 2
    Sunday, December 18, 2016 3:52 PM
    Service is a feeling.
    The reason why the people of Good Eggs did such a good job at earning my loyalty is because of how they made me feel (and to my referrals: seriously, go to Good Eggs any time you’re near Door County, Wisconsin) (And if you missed last month, get caught up here.)
  • A Little Help: Managing vacation time
    Sunday, December 18, 2016 3:25 PM
    Merry Christmas. Its that time of year again. There are things to do. You need to buy your wife a present, put up the lights on the house, go see some old friends and get ready for family to come over. It’s the best time of the year. Wouldn’t it be great to have a little time off ? Maybe shut the shop down and go home for about 9 or 10 days? Well, maybe you can.
  • RemanU: Trusting Your Customers Part One
    Friday, November 18, 2016 3:59 PM
    I’ve been standing in line for 30 minutes or so by the time I realize I may not get to eat breakfast today. I’m in line for, what I’ve been told, is the most amazing breakfast burrito on the planet. Apparently it’s no secret, because Good Eggs is packed. Imagine a Qdoba or Chipotle but instead of meat, these guys make eggs, potatoes, and vegetables and wrap them up in a giant tortilla. There are three things on the menu: basic, standard and deluxe wrap. And there are 100 people in line to order them at the counter.
Beyond the missions of providing education and reference materials, Transmission Digest serves as a prime resource used as shops find the parts, supplies and services necessary for successful and profitable operation. Nine of the 12 issues published each year are focused on the products, services and suppliers relating to a specific profit center within the retail shop.

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