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  • ETE REMAN: Customer Facing
    Wednesday, November 13, 2019 5:41 PM
    “Quality is the ante to play in this industry, so just providing quality products doesn’t differentiate us,” said Jim Young, Director of Systems at ETE REMAN. “Where we stand out is the customer relationship. In reality, that’s how ETE became what it is. But, as we’ve grown, we’ve had to staff more people to take care of more customers. The result of that was customers calling in might talk to different people each time. In our early years, there was a very personal feel to the customer relationship, one that has been difficult to maintain as the number of customers and number of people here expanded. We are getting back to our roots – business between real people with real care and concern for one another, all done on a handshake.”
  • Straight Line Transmissions Inc.
    Wednesday, November 13, 2019 5:00 PM
    Inside the Straight Line Transmissions Inc. shop in Greenbrier, Arkansas, you will find four bays and five lifts, and Caleb Emberson is about to add a sixth. It’s impressive growth from the one-man transmission operation that Caleb bootstrapped six and a half years ago.
    Thursday, October 10, 2019 12:27 PM
    American Transmissions LLC is a small-town operation. Well, if you can call Springfield, Mo., a small town. To someone from Chicago or NYC, the town probably feels like a real one-horse operation. But to someone from a truly rural location, Springfield might be close to Chicago in their mind.
    Thursday, October 10, 2019 12:20 PM
    Before Transmission Digest arrived for a visit with the people at Freudenberg-NOK’s plant in Milan, Ohio, the commercial and marketing teams took time to go back through the history of articles appearing in the magazine. Marketing Manager Andrew Ciszczon had a copy with a few passages circled. “I thought it was really interesting to read through this 1982 story about our company in Transmission Digest,” he said. “We used words like ‘quality’ and ‘service’ and all the kinds of things that are still descriptive. None of that has changed here. Maybe how we deliver those objectives has changed as the quality that we oversee has become more sophisticated.
  • Customer Service in the Queen City
    Sunday, September 1, 2019 12:00 AM

    Mike Yeager entered a transmission shop after he moved to Cincinnati because his car was in desperate need of repair. Now he owns Northgate Transmissions, where his customers get a personal touch to their service and never leave the shop with an apology instead of a repair.

  • Quality Decisions
    Sunday, September 1, 2019 12:00 AM

    After entering the doors of Consolidated Vehicle Converters (CVC) you will quickly notice why every visitor has commented on the cleanliness and organizational skills of this remanufacturing facility which is phenomenal considering the dirty pieces of work they deal with every hour of every day. General Manager Tim Prugh is accustomed to and proud of the fact every visitor comments on the cleanliness and best organized production facility of torque converters they have ever visited. “We think every impression, especially the first impression of our company should reflect the planning, pride and quality that we put into every product we sell, he says.”

  • Not Just Transmissions
    Thursday, August 1, 2019 12:00 AM
    The employees of Transmissions and More in Fairfield, Ohio are dedicated to what they do. The president was even willing to take time to talk to Transmission Digest in the middle of his workday.
  • Oetiker - Putting It Together
    Thursday, August 1, 2019 12:00 AM

    “It’s easy to think of a connector or clamp as something simple,” said Oetiker Regional Marketing Manager Brett Moffett. “But, there is a reason that the OEMs have consciously decided to invest into the quality and reliability of the Oetiker connection. The same consideration is as important in a high-mileage aftermarket application as it was to the OEM. “At Oetiker our motto is providing customers with ‘peace of mind.’ When a customer uses our connections they do not have to worry about a failure. This also translates into peace of mind for those giving a warranty for a transmission job or any other type of automotive repair.”

  • Jasper Engines: Profiting From Partnership
    Monday, July 1, 2019 12:00 AM

    “We feel it’s a great thing to be partnered with professional transmission shops and independent garages,” said Jasper Engines and Transmissions’ John Schroeder, who serves as vice-president of drivetrain manufacturing for the company.

  • My Spaceship Needs a New Transmission!
    Monday, July 1, 2019 12:00 AM

    Roswell, New Mexico is a beautiful American town steeped in American folklore, for obvious reasons. This town leaped into headlines in the 50s after a supposed UFO crash in the desert near town. Since then, it has been a top destination for enthusiasts of science fiction and conspiracy theorists alike. But at its heart it’s still a small American town with small-town values.

Beyond the missions of providing education and reference materials, Transmission Digest serves as a prime resource used as shops find the parts, supplies and services necessary for successful and profitable operation. Nine of the 12 issues published each year are focused on the products, services and suppliers relating to a specific profit center within the retail shop.

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