Subscribe! | Advertise | Contact Us | Login
An image.
GO
  • It’s Your Business: WOW THE CUSTOMER WITH SERVICE!
    Friday, May 31, 2019 12:00 AM
    Terry Greenhut explains the steps to having excellent customer service.
  • The Good and the Great Manager
    Wednesday, May 1, 2019 12:00 AM
    As in any business or trade, in automotive and transmission repair you will always find managers of different calibers. It’s dependent on a number of factors like...
  • It's Your Biz: The Self-Determined Manager
    Monday, April 1, 2019 12:00 AM
    Are You a Self-Determined Manager?
    If not there are ten changes you might want to make sooner than later.
  • Tools for the Excellent Manager: Shopping for Insurance
    Friday, March 1, 2019 12:00 AM
    Terry Greenhut takes a dive into the world of insurance- and all the headaches found therein.
  • Tools for the Excellent Manager
    Friday, February 1, 2019 12:00 AM
    I use the word integrity as opposed to honesty when talking about advertising because technically and legally an ad can be honest but at the same time can lack integrity if the offer is too difficult to understand, has too many hoops to jump through, only applies to a product in very short supply or one in which the offer has an end date that a consumer doesn’t have enough time to respond to. If you are looking for examples you can find them in many of the newspaper, coupon book, radio, TV or internet ads you see every day.
  • Training: A Necessary Evil!
    Wednesday, January 2, 2019 4:28 PM
    The Management Series: 28th in a series. Industry keeps getting more complex; techs need updated knowledge.
  • Insurance: How Much is too Much?
    Saturday, December 1, 2018 12:00 AM
    There are all kinds of insurances to be had depending upon what we want or need to protect. Some of it we are told we must have because it’s the law and some we want to because we sleep better at night with the feeling that we are covered if anything should happen. Unemployment insurance and worker’s comp are examples of insurance that’s mandatory in most of the United States and for most jobs, but not all, and the lines that are drawn are not always easy to see or understand. Sometimes they depend on the number of employees and even, to an extent, the types of work being performed. That’s why it’s important to consult with an insurance expert in your own state.
  • It's Your Business - Managing Money: Bills and Taxes
    Thursday, November 1, 2018 12:00 AM
    Terry Greenhut gives suggestions for managing money. One important rule: avoid a tax audit.
  • It's Your Business: Leading by Example
    Monday, October 1, 2018 12:00 AM
    One of my first lessons upon going into business for myself was that if I wanted employees to follow and respect me I had to show them that I was the real thing, that I was someone who knew what I was doing and one who would keep my word to them no matter what.
  • Revisiting two excellent companies: Owner Must Solve Problems, Be Nice
    Friday, August 31, 2018 12:00 AM
    Except maybe for me, I don’t know of anybody who enjoys bringing a car into a shop for repairs or services. I think I like it because it gives me a chance to evaluate the shop from a customer’s point of view instead of that of a consultant’s. I get to see first-hand how customers are being treated, how the facility stacks up against others, how well the problems are diagnosed and the repairs completed, and whether or not I get that warm fuzzy feeling that comes from believing that these people actually care and appreciate my business.
ABOUT US
Beyond the missions of providing education and reference materials, Transmission Digest serves as a prime resource used as shops find the parts, supplies and services necessary for successful and profitable operation. Nine of the 12 issues published each year are focused on the products, services and suppliers relating to a specific profit center within the retail shop.

All rights reserved. No part of these publications may be reproduced, distributed, or transmitted in any form or by any means, including photocopying, recording, or other electronic or mechanical methods, without the prior written permission of the publisher, except in the case of brief quotations embodied in critical reviews and certain other noncommercial uses permitted by copyright law. For permission requests, contact MD Publications, Inc., PO Box 2210, Springfield, M0 65810-2210
FOLLOW US
Software © 1998-2019
1up! Software, All Rights Reserved.
 | ©2000-2019• MD Publications, Inc. All rights reserved.