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  • Today You Have to be the Entire Package!
    Tuesday, May 1, 2018 3:35 PM
    Customers need care at each step in the process
    20th in a series
    Is it enough to do an excellent job of repairing a customer’s car? Maybe it once was but not anymore. Today’s customer expects more, much more. The entire experience of doing business must be spot-on if you expect to get outstanding reviews and a lot of referrals.
  • The Fine Art of Listening (and Asking Questions)
    Friday, December 1, 2017 12:01 AM
    Listening and hearing are two very different functions, although they are easily confused and often substituted for one another. Businesses, in general, could be far more successful if people at all levels practiced active listening.
  • Expansion: To Open More Locations or Not
    Wednesday, November 1, 2017 12:00 AM
    Terry Greenhut says think hard before opening new locations.
  • Finances: Dealing with the Money
    Sunday, October 1, 2017 12:00 AM
    No matter what the product or service might be, and no matter how large or small the company, the goal is always the same: to make a good profit. Profit dollars drive everything. They allow for employees to make a good living, for new equipment to be purchased, for expansion to take place and for the owner to make a good return on investment.
  • New-Employee Orientation: Inspect What You Expect
    Thursday, August 10, 2017 11:00 AM
    Hiring a new employee begins a relationship with someone who was, more than likely, a total stranger to you not very long ago. Even if you conducted a very well planned interview process you still don’t know very much about this person and he or she probably knows little about you and the way your company functions. Without many preconceived notions, this is a great time for you to make a strong impression on your new hire.
  • Best & Brightest: Questions & Assessment
    Monday, July 10, 2017 9:56 AM
    In the previous installment we discussed the hiring interview. I mentioned that it would be best to have a set routine and agenda for the interview with questions that will paint a general picture of the prospect for you and more specific questions tuned to the position for which you are hiring.
  • Recruiting: Attracting the Best Candidates
    Wednesday, May 3, 2017 2:41 PM
    Recruiting new employees has a whole lot in common with finding new customers, which is something we, as owners and managers, do every day. We are continually selling people on why they should use our services. We advertise, ask for referrals, market by getting involved in the community and generally try to show that we are a good, honest and trustworthy business, that it’s safe for people to use when they need help.
  • Finding & Developing Your Personal Management Style
    Friday, March 10, 2017 10:19 AM
    You are a unique individual. There is no one else exactly like you in the entire world. The way you look and act, the way you think and feel, they are all yours. You have certain strengths and weaknesses that have helped and or hindered you your whole life. One of the keys to being a successful manager of people and business is to recognize and build on those strengths and work toward eliminating as many weaknesses as possible.
  • More Manager Success: Made Not Born
    Monday, February 13, 2017 2:20 PM
    Shop management: Fifth in a series

    In this installment let’s continue to uncover more good traits of a successful manager.

    So far we’ve learned that successful managers have integrity, are improvers of themselves and others, have relatability, are good listeners, keep their promises, have compassion and can empathize, but not sympathize, and are well organized and in control.

  • What Successful Managers Have In Common
    Wednesday, January 18, 2017 10:14 AM
    Managers who succeed in growing profitable, enduring businesses tend to display similar traits. They have the ability to see all sides of their problems both professionally and personally and are constantly working toward finding and executing solutions.
ABOUT US
Beyond the missions of providing education and reference materials, Transmission Digest serves as a prime resource used as shops find the parts, supplies and services necessary for successful and profitable operation. Nine of the 12 issues published each year are focused on the products, services and suppliers relating to a specific profit center within the retail shop.

All rights reserved. No part of these publications may be reproduced, distributed, or transmitted in any form or by any means, including photocopying, recording, or other electronic or mechanical methods, without the prior written permission of the publisher, except in the case of brief quotations embodied in critical reviews and certain other noncommercial uses permitted by copyright law. For permission requests, contact MD Publications, Inc., PO Box 2210, Springfield, M0 65810-2210
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