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  • Making a Bad Choice the Right Way
    Thursday, January 3, 2019 12:11 PM
    This is a bad Reman U. I mean it. It hasn’t been thought through, agonized over, contemplated, speelchecked or proofreaded. I didn’t have a blinding insight nor did I have one of those everyday experiences that suddenly feels like an analogy for good work/life decisions. What I do have is a deadline, a commitment – ultimately, a promise. I would rather sign my name to a bad Reman U than break a promise. So, this is a bad Reman U, but maybe that’s a good thing.
  • Training: A Necessary Evil!
    Wednesday, January 2, 2019 4:28 PM
    The Management Series: 28th in a series. Industry keeps getting more complex; techs need updated knowledge.
  • Insurance: How Much is too Much?
    Saturday, December 1, 2018 12:00 AM
    There are all kinds of insurances to be had depending upon what we want or need to protect. Some of it we are told we must have because it’s the law and some we want to because we sleep better at night with the feeling that we are covered if anything should happen. Unemployment insurance and worker’s comp are examples of insurance that’s mandatory in most of the United States and for most jobs, but not all, and the lines that are drawn are not always easy to see or understand. Sometimes they depend on the number of employees and even, to an extent, the types of work being performed. That’s why it’s important to consult with an insurance expert in your own state.
  • Reman U: We All Work in Customer Service
    Saturday, December 1, 2018 12:00 AM
    While job searching a few years ago, I kept saying, “I don’t want to work in customer service.” I was several years into taking sales and customer service calls involving lots and lots and lots of angry customers. I was worn down from dealing with unreasonable requests:
    “No, I cannot overnight a 280-pound item.”
    “No, I cannot promise that you will have this by 10 a.m. tomorrow.”
  • Saturday, December 1, 2018 12:00 AM
    As business owners, our best teachers will always be our employees and our customers. They understand many components of our businesses, and in most cases, they really do care about our success. Learning from our employees is relatively simple. All that we need to do is pay attention to their passing comments, and engage them during our employee meetings and reviews. What I would like to do with this article is provide you with a step-by-step guide that will help you do what every successful business owner does; learn from your customers.
  • It's Your Business - Managing Money: Bills and Taxes
    Thursday, November 1, 2018 12:00 AM
    Terry Greenhut gives suggestions for managing money. One important rule: avoid a tax audit.
  • Who’s Telling Your Brand Story?
    Thursday, November 1, 2018 12:00 AM
    Jennifer Porter asks: Who’s telling your brand story? You can’t control what is being said, you can lead it.
  • It's Your Business: Leading by Example
    Monday, October 1, 2018 12:00 AM
    One of my first lessons upon going into business for myself was that if I wanted employees to follow and respect me I had to show them that I was the real thing, that I was someone who knew what I was doing and one who would keep my word to them no matter what.
  • Reman U: How to do Impossible Things
    Monday, October 1, 2018 12:00 AM
    49 hours and 17 minutes ago, 13 of my peers and I were beginning a challenge that was physically and mentally impossible. Broken into teams of two, seven on each team, we were to follow orders and perform various dreadful movements at the command of Navy Seal Special Ops veterans. We had all trained hard for eight weeks prior. Nobody knew what we were up against, yet we all showed. Much of the event was hush-hush leading up to the big day. I can only speak for myself, but the secrecy caused much anxiety, fear, diminished excitement and possible night-before-bed-wetting. Not my picture-perfect Saturday morning, but I had made a commitment and I was going with a great group of people. I was not going to let them down by bailing out. They were counting on me. I was counting on them. 
  • Monday, October 1, 2018 12:00 AM
    Transmission shop owners throw away thousands of dollars every year on advertising that does not work. Why? I have been a shop owner and visited with a lot of transmission shop owners over the years and I am convinced that we just don’t have time or haven't taken the time to figure out exactly what we should be spending our marketing dollars on. Most of us do not have an educational background in marketing or any experience in internet technology. So, when we hear terms like SEO, Google Analytics, Adwords campaigns ... our eyes start to cross, and then we get this far-away look in our eyes, and then we are gone. Let’s face it, without the education and experience, it makes it difficult for us to grasp and manipulate the choices and the data available today. With all the hats we wear at the shop everyday, we just don’t have time to learn what we need to know. So, the money gets spent and round and round we go, where she stops nobody knows. It is like gambling at a roulette wheel in Las Vegas.
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Beyond the missions of providing education and reference materials, Transmission Digest serves as a prime resource used as shops find the parts, supplies and services necessary for successful and profitable operation. Nine of the 12 issues published each year are focused on the products, services and suppliers relating to a specific profit center within the retail shop.

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