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  • SWITCHING GEARS FROM THE MANAGEMENT SERIES TO THE SALES SERIES
    Monday, July 1, 2019 12:00 AM
    We’ve covered a lot of topics related to business and shop management over the past few years. Now I think it’s time to find out where the money comes from to fund all of those wonderful things we want to do within our companies. Well, pretty obviously, all the money that comes into a transmission or auto repair facility comes from the sales we make. But just making sales doesn’t get us what we need; making a high volume of profitable sales does. I’ve always felt that if a salesperson was to knock a price down low enough he or she could sell anything as long as there was a market for the product or service. That doesn’t however, so get the job done. Sales techniques are what allow you to get the amount you really need for your work.
  • Building a Positive Attitude, Building Your Bank Account
    Monday, July 1, 2019 12:00 AM

    My mother hung a magnet on our refrigerator when I was ten years old that read, “Life is 10% what happens to you, and 90% how you react to it.” I hated that magnet as a kid. I later learned that it was a Charles Swindoll quote. I also learned to love the quote – because I learned to love the impact it has had on my life.

  • Reman U: Keep Your Customer Service Hot
    Friday, May 31, 2019 12:00 AM
    Andee Fromm describes an experience that provided her with a new meaning for “customer service.”
  • It’s Your Business: WOW THE CUSTOMER WITH SERVICE!
    Friday, May 31, 2019 12:00 AM
    Terry Greenhut explains the steps to having excellent customer service.
  • Fish Stink From the Head
    Wednesday, May 1, 2019 12:00 AM
    ETE REMAN’s founder, Sam Loshak, is known for his many insightful and pithy statements. We’ve regularly refer to his statements as “Sam-isms.”
    One of Sam’s most frequent reminders to ETE’s leadership is “fish stink from the head.” What Sam means is that the worst smelling part of a dead fish is its head. But what Sam really means is that most problems within a company can be traced back to its leadership. Since you’re reading this, odds are that you’re a leader within your company. Odds are, I’m talking about (and to) YOU.
  • The Good and the Great Manager
    Wednesday, May 1, 2019 12:00 AM
    As in any business or trade, in automotive and transmission repair you will always find managers of different calibers. It’s dependent on a number of factors like...
  • Reman U: Fire Your Center Manager
    Monday, April 1, 2019 12:00 AM
    I know that’s a strong title, and an unfair one without qualification. I promise I’ll explain in detail just after I tell you about my last trip to Chicago.
    My wife and I took our two older daughters to Chicago for two nights of fun in the city. We interacted with the trendiest brands – we stayed at the Waldorf Astoria, dined at RPM, took spin classes at SoulCycle, and went to see Hamilton. And fun it was!
  • It's Your Biz: The Self-Determined Manager
    Monday, April 1, 2019 12:00 AM
    Are You a Self-Determined Manager?
    If not there are ten changes you might want to make sooner than later.
  • Tools for the Excellent Manager: Shopping for Insurance
    Friday, March 1, 2019 12:00 AM
    Terry Greenhut takes a dive into the world of insurance- and all the headaches found therein.
  • Not All Customers Are Good Customers
    Friday, March 1, 2019 12:00 AM
    Ben Stern contends that not all customers are, in fact, good for business.
ABOUT US
Beyond the missions of providing education and reference materials, Transmission Digest serves as a prime resource used as shops find the parts, supplies and services necessary for successful and profitable operation. Nine of the 12 issues published each year are focused on the products, services and suppliers relating to a specific profit center within the retail shop.

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