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  • Tools for the Excellent Manager: Shopping for Insurance
    Friday, March 1, 2019 12:00 AM
    Terry Greenhut takes a dive into the world of insurance- and all the headaches found therein.
  • Not All Customers Are Good Customers
    Friday, March 1, 2019 12:00 AM
    Ben Stern contends that not all customers are, in fact, good for business.
  • If You Like It Put Your Brand On It
    Friday, February 1, 2019 12:00 AM
    Our name is on a lot of stuff: stickers, hats, shirts, lanyards and, of course, pens. It’s also on some pretty niche stuff: Klement’s beef snack sticks (“Nice to Meat You”), VIN decoding mouse pads, beer mugs, bobble heads – and we come up with new, interesting stuff to brand all the time, partly because our favorite customers, vendors, and even our own employees really like cool, new stuff. Who doesn’t?
  • Tools for the Excellent Manager
    Friday, February 1, 2019 12:00 AM
    I use the word integrity as opposed to honesty when talking about advertising because technically and legally an ad can be honest but at the same time can lack integrity if the offer is too difficult to understand, has too many hoops to jump through, only applies to a product in very short supply or one in which the offer has an end date that a consumer doesn’t have enough time to respond to. If you are looking for examples you can find them in many of the newspaper, coupon book, radio, TV or internet ads you see every day.
  • Performance and Racing Can Help Your Bottom Line Perform
    Friday, February 1, 2019 12:00 AM
    Gone are the days of easy profits in the transmission rebuilding industry. Cars of today are complex and more difficult and expensive to diagnose and repair. The quality of manufacture is the best it’s ever been; longer-lasting transmissions, longer factory warrantees and lease intrusion all mean less available work for the shop.
  • Making a Bad Choice the Right Way
    Thursday, January 3, 2019 12:11 PM
    This is a bad Reman U. I mean it. It hasn’t been thought through, agonized over, contemplated, speelchecked or proofreaded. I didn’t have a blinding insight nor did I have one of those everyday experiences that suddenly feels like an analogy for good work/life decisions. What I do have is a deadline, a commitment – ultimately, a promise. I would rather sign my name to a bad Reman U than break a promise. So, this is a bad Reman U, but maybe that’s a good thing.
  • Training: A Necessary Evil!
    Wednesday, January 2, 2019 4:28 PM
    The Management Series: 28th in a series. Industry keeps getting more complex; techs need updated knowledge.
  • Insurance: How Much is too Much?
    Saturday, December 1, 2018 12:00 AM
    There are all kinds of insurances to be had depending upon what we want or need to protect. Some of it we are told we must have because it’s the law and some we want to because we sleep better at night with the feeling that we are covered if anything should happen. Unemployment insurance and worker’s comp are examples of insurance that’s mandatory in most of the United States and for most jobs, but not all, and the lines that are drawn are not always easy to see or understand. Sometimes they depend on the number of employees and even, to an extent, the types of work being performed. That’s why it’s important to consult with an insurance expert in your own state.
  • Reman U: We All Work in Customer Service
    Saturday, December 1, 2018 12:00 AM
    While job searching a few years ago, I kept saying, “I don’t want to work in customer service.” I was several years into taking sales and customer service calls involving lots and lots and lots of angry customers. I was worn down from dealing with unreasonable requests:
    “No, I cannot overnight a 280-pound item.”
    “No, I cannot promise that you will have this by 10 a.m. tomorrow.”
  • Saturday, December 1, 2018 12:00 AM
    As business owners, our best teachers will always be our employees and our customers. They understand many components of our businesses, and in most cases, they really do care about our success. Learning from our employees is relatively simple. All that we need to do is pay attention to their passing comments, and engage them during our employee meetings and reviews. What I would like to do with this article is provide you with a step-by-step guide that will help you do what every successful business owner does; learn from your customers.
ABOUT US
Beyond the missions of providing education and reference materials, Transmission Digest serves as a prime resource used as shops find the parts, supplies and services necessary for successful and profitable operation. Nine of the 12 issues published each year are focused on the products, services and suppliers relating to a specific profit center within the retail shop.

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