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  • The Fine Art of Listening (and Asking Questions)
    Friday, December 1, 2017 12:01 AM
    Listening and hearing are two very different functions, although they are easily confused and often substituted for one another. Businesses, in general, could be far more successful if people at all levels practiced active listening.
  • Building Projects (and Relationships) in the Dark
    Friday, December 1, 2017 12:01 AM
    Reman U is a place for stories. This post is no exception, but I’m going to go slightly off-script and start by telling you the moral to this story: Most businesses hurt their relationships with customers because they don’t apply the same project management skills that they use in the shop when working with them.
    Now the story…
  • Expansion: To Open More Locations or Not
    Wednesday, November 1, 2017 12:00 AM
    Terry Greenhut says think hard before opening new locations.
  • Reman U: The Most Important Part
    Wednesday, November 1, 2017 12:00 AM
    Jennifer Porter shares what she learned by shadowing a coworker.
  • Finances: Dealing with the Money
    Sunday, October 1, 2017 12:00 AM
    No matter what the product or service might be, and no matter how large or small the company, the goal is always the same: to make a good profit. Profit dollars drive everything. They allow for employees to make a good living, for new equipment to be purchased, for expansion to take place and for the owner to make a good return on investment.
  • Be the Special in Specialization
    Sunday, October 1, 2017 12:00 AM
    Growing up, did Mom tell you that you were special? Do you have special skills? Yum, special sauce! Like paying special assessments? Part of a special interest group? Would you like to place a special order?
  • New-Employee Orientation: Inspect What You Expect
    Thursday, August 10, 2017 11:00 AM
    Hiring a new employee begins a relationship with someone who was, more than likely, a total stranger to you not very long ago. Even if you conducted a very well planned interview process you still don’t know very much about this person and he or she probably knows little about you and the way your company functions. Without many preconceived notions, this is a great time for you to make a strong impression on your new hire.
  • Best & Brightest: Questions & Assessment
    Monday, July 10, 2017 9:56 AM
    In the previous installment we discussed the hiring interview. I mentioned that it would be best to have a set routine and agenda for the interview with questions that will paint a general picture of the prospect for you and more specific questions tuned to the position for which you are hiring.
  • Recruiting: Attracting the Best Candidates
    Wednesday, May 3, 2017 2:41 PM
    Recruiting new employees has a whole lot in common with finding new customers, which is something we, as owners and managers, do every day. We are continually selling people on why they should use our services. We advertise, ask for referrals, market by getting involved in the community and generally try to show that we are a good, honest and trustworthy business, that it’s safe for people to use when they need help.
  • Finding & Developing Your Personal Management Style
    Friday, March 10, 2017 10:19 AM
    You are a unique individual. There is no one else exactly like you in the entire world. The way you look and act, the way you think and feel, they are all yours. You have certain strengths and weaknesses that have helped and or hindered you your whole life. One of the keys to being a successful manager of people and business is to recognize and build on those strengths and work toward eliminating as many weaknesses as possible.
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Beyond the missions of providing education and reference materials, Transmission Digest serves as a prime resource used as shops find the parts, supplies and services necessary for successful and profitable operation. Nine of the 12 issues published each year are focused on the products, services and suppliers relating to a specific profit center within the retail shop.

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