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  • Building Projects (and Relationships) in the Dark
    Friday, December 1, 2017 12:01 AM
    Reman U is a place for stories. This post is no exception, but I’m going to go slightly off-script and start by telling you the moral to this story: Most businesses hurt their relationships with customers because they don’t apply the same project management skills that they use in the shop when working with them.
    Now the story…
  • Reman U: The Most Important Part
    Wednesday, November 1, 2017 12:00 AM
    Jennifer Porter shares what she learned by shadowing a coworker.
  • Be the Special in Specialization
    Sunday, October 1, 2017 12:00 AM
    Growing up, did Mom tell you that you were special? Do you have special skills? Yum, special sauce! Like paying special assessments? Part of a special interest group? Would you like to place a special order?
  • Read This and Reap
    Tuesday, July 11, 2017 3:00 PM
    Classic book by ‘godfather of personal development’ remains relevant

    I read a lot of books. Or, I should say, I used to read a lot of books. Since the invention of social media (namely, Facebook), I find myself wasting the time that I used to devote to reading a chapter or two of something valuable on looking at pictures of other people’s vacations. No wonder I’ve been uninspired lately.

  • The Art of the Follow-Up
    Monday, February 13, 2017 1:17 PM
    Most salespeople do not follow up. Most salespeople have lousy closing ratios. Don’t be like most salespeople.
  • Reman U: How to Keep the Exception from Becoming the Rule
    Wednesday, January 18, 2017 3:35 PM
    I went to dinner with the Reman Wingman following several hours spent in our booth on a recent trade-show floor. A bit tired and jet lagged, we were anxious to eat.
  • Reman U: Trusting your customers part 2
    Sunday, December 18, 2016 3:52 PM
    Service is a feeling.
    The reason why the people of Good Eggs did such a good job at earning my loyalty is because of how they made me feel (and to my referrals: seriously, go to Good Eggs any time you’re near Door County, Wisconsin) (And if you missed last month, get caught up here.)
  • RemanU: Trusting Your Customers Part One
    Friday, November 18, 2016 3:59 PM
    I’ve been standing in line for 30 minutes or so by the time I realize I may not get to eat breakfast today. I’m in line for, what I’ve been told, is the most amazing breakfast burrito on the planet. Apparently it’s no secret, because Good Eggs is packed. Imagine a Qdoba or Chipotle but instead of meat, these guys make eggs, potatoes, and vegetables and wrap them up in a giant tortilla. There are three things on the menu: basic, standard and deluxe wrap. And there are 100 people in line to order them at the counter.
  • Reman U: How to Be the Good ‘Bad Guy’
    Wednesday, October 26, 2016 10:04 AM
    With a name like Girl Wonder, you might expect me to have super powers. Sure, I’m pretty good at pulling events together, negotiating with vendors and planning. But sometimes I have to engage another special power – saying no.
  • Reman Matrix August 2016
    Thursday, August 25, 2016 8:56 AM
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Beyond the missions of providing education and reference materials, Transmission Digest serves as a prime resource used as shops find the parts, supplies and services necessary for successful and profitable operation. Nine of the 12 issues published each year are focused on the products, services and suppliers relating to a specific profit center within the retail shop.

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