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  • Reman U: Fire Your Center Manager
    Monday, April 1, 2019 12:00 AM
    I know that’s a strong title, and an unfair one without qualification. I promise I’ll explain in detail just after I tell you about my last trip to Chicago.
    My wife and I took our two older daughters to Chicago for two nights of fun in the city. We interacted with the trendiest brands – we stayed at the Waldorf Astoria, dined at RPM, took spin classes at SoulCycle, and went to see Hamilton. And fun it was!
  • Not All Customers Are Good Customers
    Friday, March 1, 2019 12:00 AM
    Ben Stern contends that not all customers are, in fact, good for business.
  • If You Like It Put Your Brand On It
    Friday, February 1, 2019 12:00 AM
    Our name is on a lot of stuff: stickers, hats, shirts, lanyards and, of course, pens. It’s also on some pretty niche stuff: Klement’s beef snack sticks (“Nice to Meat You”), VIN decoding mouse pads, beer mugs, bobble heads – and we come up with new, interesting stuff to brand all the time, partly because our favorite customers, vendors, and even our own employees really like cool, new stuff. Who doesn’t?
  • Making a Bad Choice the Right Way
    Thursday, January 3, 2019 12:11 PM
    This is a bad Reman U. I mean it. It hasn’t been thought through, agonized over, contemplated, speelchecked or proofreaded. I didn’t have a blinding insight nor did I have one of those everyday experiences that suddenly feels like an analogy for good work/life decisions. What I do have is a deadline, a commitment – ultimately, a promise. I would rather sign my name to a bad Reman U than break a promise. So, this is a bad Reman U, but maybe that’s a good thing.
  • Reman U: We All Work in Customer Service
    Saturday, December 1, 2018 12:00 AM
    While job searching a few years ago, I kept saying, “I don’t want to work in customer service.” I was several years into taking sales and customer service calls involving lots and lots and lots of angry customers. I was worn down from dealing with unreasonable requests:
    “No, I cannot overnight a 280-pound item.”
    “No, I cannot promise that you will have this by 10 a.m. tomorrow.”
  • Who’s Telling Your Brand Story?
    Thursday, November 1, 2018 12:00 AM
    Jennifer Porter asks: Who’s telling your brand story? You can’t control what is being said, you can lead it.
  • Reman U: How to do Impossible Things
    Monday, October 1, 2018 12:00 AM
    49 hours and 17 minutes ago, 13 of my peers and I were beginning a challenge that was physically and mentally impossible. Broken into teams of two, seven on each team, we were to follow orders and perform various dreadful movements at the command of Navy Seal Special Ops veterans. We had all trained hard for eight weeks prior. Nobody knew what we were up against, yet we all showed. Much of the event was hush-hush leading up to the big day. I can only speak for myself, but the secrecy caused much anxiety, fear, diminished excitement and possible night-before-bed-wetting. Not my picture-perfect Saturday morning, but I had made a commitment and I was going with a great group of people. I was not going to let them down by bailing out. They were counting on me. I was counting on them. 
  • Reman U: The Karma Effect
    Friday, August 31, 2018 12:00 AM
    What goes around, comes around. The Golden Rule. Do unto others what you would have them do unto you. Karma.
  • Reman U: The Cog in Your Customer Experience Strategy
    Wednesday, August 1, 2018 12:00 AM
    A decade ago, I was a very fast man on the banked oval tracks known as velodromes. At one time, velodrome and track bicycle racing were the most popular spectator sports in America and the top racers held the land speed records of the day. Now, there are only a couple dozen velodromes in operation in the U.S. and few people ever watch a track bicycle race outside of some random Olympic viewing. Trust me, it’s quite exciting!
  • Millennial Marketing Can Be Awesome for Your Business
    Sunday, July 1, 2018 12:00 AM
    Encountering a millennial in the workplace is pretty normal for most of us now, depending on the industry. If you’re in a business that utilizes technology, then there’s a bigger chance you’re surrounded by millennials – or maybe you’re a millennial yourself. If you’re in the automotive or machining industry, it may be different. Regardless of your industry, you probably have people talking about millennials whether it’s good or bad, true or false, right or wrong, the stereotypes are out there in full force.
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Beyond the missions of providing education and reference materials, Transmission Digest serves as a prime resource used as shops find the parts, supplies and services necessary for successful and profitable operation. Nine of the 12 issues published each year are focused on the products, services and suppliers relating to a specific profit center within the retail shop.

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