Subscribe! | Advertise | Contact Us | Login
An image.
GO
  • Is Your Team Performing or Storming?
    Thursday, August 1, 2019 12:00 AM

    When there’s a lack of harmony on a team, chances are everyone is aware of it on some level, even if it’s just a vague sense of something’s not quite right. It could be really bad, palpable even from a distance – there could be internal turmoil, talking behind colleagues’ backs (which is never as secret as you might think it is), unrest and open unhappiness. Or maybe communication just isn’t as smooth as it could be. There are hurdles like not being able to or wanting to talk face to face, digital communication dwelling awkwardly in the mystery tone-zone (was that sarcastic? mean? too informal?), or the relationships are professional but not much more than that.

  • Building a Positive Attitude, Building Your Bank Account
    Monday, July 1, 2019 12:00 AM

    My mother hung a magnet on our refrigerator when I was ten years old that read, “Life is 10% what happens to you, and 90% how you react to it.” I hated that magnet as a kid. I later learned that it was a Charles Swindoll quote. I also learned to love the quote – because I learned to love the impact it has had on my life.

  • Reman U: Keep Your Customer Service Hot
    Friday, May 31, 2019 12:00 AM
    Andee Fromm describes an experience that provided her with a new meaning for “customer service.”
  • Fish Stink From the Head
    Wednesday, May 1, 2019 12:00 AM
    ETE REMAN’s founder, Sam Loshak, is known for his many insightful and pithy statements. We’ve regularly refer to his statements as “Sam-isms.”
    One of Sam’s most frequent reminders to ETE’s leadership is “fish stink from the head.” What Sam means is that the worst smelling part of a dead fish is its head. But what Sam really means is that most problems within a company can be traced back to its leadership. Since you’re reading this, odds are that you’re a leader within your company. Odds are, I’m talking about (and to) YOU.
  • Reman U: Fire Your Center Manager
    Monday, April 1, 2019 12:00 AM
    I know that’s a strong title, and an unfair one without qualification. I promise I’ll explain in detail just after I tell you about my last trip to Chicago.
    My wife and I took our two older daughters to Chicago for two nights of fun in the city. We interacted with the trendiest brands – we stayed at the Waldorf Astoria, dined at RPM, took spin classes at SoulCycle, and went to see Hamilton. And fun it was!
  • Not All Customers Are Good Customers
    Friday, March 1, 2019 12:00 AM
    Ben Stern contends that not all customers are, in fact, good for business.
  • If You Like It Put Your Brand On It
    Friday, February 1, 2019 12:00 AM
    Our name is on a lot of stuff: stickers, hats, shirts, lanyards and, of course, pens. It’s also on some pretty niche stuff: Klement’s beef snack sticks (“Nice to Meat You”), VIN decoding mouse pads, beer mugs, bobble heads – and we come up with new, interesting stuff to brand all the time, partly because our favorite customers, vendors, and even our own employees really like cool, new stuff. Who doesn’t?
  • Making a Bad Choice the Right Way
    Thursday, January 3, 2019 12:11 PM
    This is a bad Reman U. I mean it. It hasn’t been thought through, agonized over, contemplated, speelchecked or proofreaded. I didn’t have a blinding insight nor did I have one of those everyday experiences that suddenly feels like an analogy for good work/life decisions. What I do have is a deadline, a commitment – ultimately, a promise. I would rather sign my name to a bad Reman U than break a promise. So, this is a bad Reman U, but maybe that’s a good thing.
  • Reman U: We All Work in Customer Service
    Saturday, December 1, 2018 12:00 AM
    While job searching a few years ago, I kept saying, “I don’t want to work in customer service.” I was several years into taking sales and customer service calls involving lots and lots and lots of angry customers. I was worn down from dealing with unreasonable requests:
    “No, I cannot overnight a 280-pound item.”
    “No, I cannot promise that you will have this by 10 a.m. tomorrow.”
  • Who’s Telling Your Brand Story?
    Thursday, November 1, 2018 12:00 AM
    Jennifer Porter asks: Who’s telling your brand story? You can’t control what is being said, you can lead it.
ABOUT US
Beyond the missions of providing education and reference materials, Transmission Digest serves as a prime resource used as shops find the parts, supplies and services necessary for successful and profitable operation. Nine of the 12 issues published each year are focused on the products, services and suppliers relating to a specific profit center within the retail shop.

FOLLOW US
Software © 1998-2019
1up! Software, All Rights Reserved.
 | ©2019 Babcox Media, Inc. All rights reserved.  Privacy Policy